COVID-19 Update: We are still able to ship orders.
Due to safety concerns, and restrictions we may experience slight delays in shipping by a day or so. Rest assured
we will our best to get your orders out. Thank you for your patience and understanding.
NEW Lower priced shipping.
AS OF JUNE 1 2020. We will be using USPS Flat Rate Shipping
Priority Mail® Domestic Small Flat Rate Box USPS-Produced Box: 8-3/8" x 5-3/8" x 1-3/8"
Maximum weight 20 pounds
Priority Mail® Domestic Medium Flat Rate Box USPS-Produced Box: 13-5/8" x 11-7/8" x 3-3/8" or 11" x 8-1/2" x 5-1/2"
Maximum weight 20 pounds
Priority Mail® Domestic Large Flat Rate Box
USPS-Produced Box: 23-11/16" x 11-3/4" x 3" or 12" x 12" x 5-1/2"
Maximum weight 20 pounds.
California Lead Laws :Click Here for Prop 65 We reserve the right to refuse any order we may consider as undependable or suspicious.
INTERNATIONAL SHIPPING
INTERNATIONAL SHIPMENTS: AS OF MARCH 4 2017 WE WILL NO LONGER BE SHIPPING INTERNATIONAL ORDERS.
ALTERNATIVE SHIPPING METHOD
We ship UPS as a alternative to USPS: Please note that UPS will not deliver to a P.O. Box, so please provide your street address. If you need your order by a specific date please let us know when you place your order. We usually ship within 48 hours of receiving the order, but sometimes we do get delayed.
If for some reason your order needs specific delivery details or instructions to assure proper delivery Please call us (914) 235-4050 or email us at tidaltails@aol.com
PRODUCT RETURNS: Will be done at our discretion
and ONLY with a Return Authorization.
We gladly accept returns of merchandise WITHIN 30 DAYS, as long as it is in unused and salable condition.
Before returning any item, please call us (914) 235-4050 or email us tidaltails@aol.com during business hours for a return authorization number. Returns will NOT BE ACCEPTED without an authorization number on the outside of the package.
Products that have been opened and or mishandled will not be accepted.
If you have any questions feel free to call (914) 235-4050 or email tidaltails@aol.com us during business hours.
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